Technical Support

When you encounter any technical problems or need inquiries, you can contact our technical support team by phone or emails. We will document your problem in detail in order to provide a better solutions.

We will record your questions and assign a unique tracking number to each question. We will record your contact information, the problem description and the relevant information of the product used to ensure that the problem can be effectively tracked and managed.

Preliminary diagnosis: Based on the information you provide, our technical support team will perform a preliminary diagnosis to the problem and provide possible solutions.

Remote support: For problems that can be resolved remotely, our technical support staff will provide remote guidance to help you resolve the problem.

On-site service: If the problem needs on-site inspection or maintenance, we will send professional technical service personnel to the site.

Spare parts supply: If the problem involves spare parts replacement, we will provide the spare parts as soon as possibleto reduce the downtime of the equipment.

After the problem is resolved, our technical support team will follow up to ensure that the problem is resolved completely and ask about your satisfaction.

We promise that we will provide you with timely and professional technical support services. If you have any technical problems or need further assistance, please feel free to contact us.